Frequently Asked Questions
We cater to gift senders!
All items ship in complimentary black gift boxes with the Distinction Jewelry logo, a colorful paper band, and tied with satin ribbon. Your gift box is nestled in colorful tissue paper. Colors are random unless you request something special. Invoices are never included; this practice reduces paper waste and ensures your recipient won’t see the price.
Packages ship in a plain cardboard box or USPS/Fed-Ex supplied packaging. For security and confidentiality, the Distinction Jewelry business name is not included on the mailing label, so order household gifts (or treats for yourself!) without worry.
We can customize packaging colors for your wedding, client gifts, and swag bags. We will ship directly to your recipient with an elegant custom handwritten note at no additional cost.
We ship worldwide — a large part of our customer base is international and we love our international customers! APO orders are welcomed.
It is a federal crime to mark purchased items as gifts on a customs form and it is our policy to accurately describe all items on customs paperwork. The buyer is responsible for any and all import duties, taxes, VAT, and other fees that may be incurred when importing items into your country. Sorry 🙁
We do not ship to countries under US trade embargoes. Please be aware of your own country’s import laws and avoid ordering items you know will not make it past customs. We are not responsible for items seized by customs officials.
We keep our shipping materials as eco-friendly as possible. Tissue paper and boxes are made from recycled materials and can be recycled; they also biodegrade. Our decorative paper strips are made from sustainable tree-free lotka fibers and recycle/degrade easily. Our quality satin ribbons invite re-use.
A great deal of thought has been put into a stunning presentation that travels safely through the postal service and has a minimal environmental footprint.
Most items ship within 1 week of your order.
Made to order items including many gold and platinum settings may take 1-3 weeks to be hand crafted for you in our US studio. CAD/CAM Custom rings are designed, model-grown, and casted from scratch just for you and take 3-8 weeks on average. Please see individual product listings for the most accurate shipping information.
If you need something quickly, your best course of action is to contact us prior to ordering so that we can help you individually.
Feel free to contact us in advance of your order if you need to know whether an item can be delivered by a certain date. We have options which can reach you quickly.
We cater to weddings and other events with custom decorative papers and ribbons to match the theme of your wedding, event or brand. Would you like bridesmaids’ gifts shipped to you pre-wrapped in your wedding colors, requiring no effort at all on your part? How about your company’s customer appreciation gifts sent out individually to each customer with a custom note and colors coordinated to your brand? Are you looking for luxury gifts to include in your event’s “swag bag”?
Look no further! Just contact us with the details, and we’ll take care of the rest.
For high-value items best delivered in person, we have a $3,000 flat fee for personal delivery anywhere in the US; we’ll get on a plane and fly your jewelry to you!
This service is offered only in the US because we don’t want to run afoul of local import laws and end up accidentally smuggling something into your country. We can, however, arrange Personal Delivery to meet you at a US International Airport of your choice.
USA Shipping Costs
We also offer FedEx overnight, USPS Express, and personal delivery by special arrangement.
International Shipping Costs
We also offer FedEx overnight, USPS Express, and Priority by special arrangement.