We stand behind our jewelry 100%. If there’s a problem with any regular store item, or it doesn’t completely meet your expectations we’ll cheerfully replace it, fix it, or refund your money within 30 days of purchase.
When returning items, please package them securely (original packaging is preferred but not required) and use a trackable shipping method. Valuable items should be insured. We are not responsible for loss or damage occurring in shipping.
This return policy does not apply to items altered by the customer or items damaged after receipt. Items modified at your request before shipping are subject to my custom order return policies (see below).
Custom order/custom made items (including rings, special earring requests, and engraving)
Payment in full is due up front for custom orders, and custom made items may not be returned, refunded, or exchanged. Please understand these items are custom made for you and represent a substantial cost in materials and labor, and are difficult or impossible to re-sell. This includes rings, custom engraved diamonds, and all other items made to your specifications.
When shipping items of financial or sentimental value to us for repair, alteration, or recycling, please use an insured and traceable shipping method; we cannot accept responsibility for items lost or damaged during shipping to us.
Customer-owned stones are accepted for custom setting only at the customer’s risk. Gemstones are occasionally cracked or damaged during setting, and by submitting a gem for setting you are accepting that risk and releasing us from any responsibility financial or otherwise.
If you have a valuable or sentimentally valuable diamond or other gem, you might want to consider having us send you the empty mounting, and have a jeweler set your stone in it locally so that it doesn't have to take two trips through the mail. We recommend obtaining an insurance rider for any valuable jewelry or gems before sending them to us or any jeweler.
Unset (loose) gemstones may be returned unaltered within 15 days of receipt for a full refund or exchange. Gems that have been damaged while in your care or during shipping back to me will not be accepted for return. Moral of the story? Don’t drop them or have your neighbor who took a jewelry course in college a few years back try to set them for you
If you would like to send a gem you have purchased to a gemologist or gem lab for inspection, I am happy to extend the return period for that purpose. Just let me know which lab you are sending the stone to and what their turnaround time is and I’ll wait until they are finished.